Refund & Cancellation Policy

1. No Money-Back Guarantee

Due to Digital nature of our course and materials, Refund requests shall not be honoured i.e we do not offer any refunds for our course.

2. Eligible Refund Cases

Refunds may be approved if:

You were charged twice for the same product.
Payment was successful but access was not delivered and we are unable to resolve it.
The wrong product was delivered due to a technical error from our side.
There is a verified unauthorized or fraudulent transaction.

4. How to Request a Refund

To request a refund, email us with the following details:

Full name
Email used at checkout
Product name
Purchase date or order ID, if available
A short reason for the refund request

We may ask for additional details to verify your purchase.

5. Refund Processing

If approved, the refund will be processed to the original payment method used during purchase.

Refund processing time may depend on your bank, card provider, or payment gateway and may take a few business days.

6. Cancellations

Since our products are digital and usually delivered instantly, cancellations may not be possible after access or download details have been issued.

7. Chargebacks

If you face any issue, please contact us before raising a chargeback. We aim to resolve access, payment, or refund concerns quickly and fairly.

If a chargeback is raised without contacting us first, we may pause access while the dispute is reviewed.

8. Contact and Business Details

Effective Date: 31 July 2026
Website: EduCentricHub.com

Company: APEXLEARN LIMITED (Apexlearn Limited is listed on Companies House with company number 17371472)

Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX
Email: [email protected]
Phone: +44 7466781303